Refund and Returns Policy

Fee refunds

Cooling-off period

The 14 calendar days cooling-off period commences from the day the learner is enrolled in the system, not from the start date of the course. During this period, the learner will have the right to cancel the course and obtain a full refund.

If you enrol less than 14 days prior to the start of the course, you will then have until the course start date to request a refund.

Once the cooling-off period has expired there is no obligation on the Adult College to make any refund unless this is due to a Service failure.

An administration fee of £22.00 will be charged for each refund processed. Refund requests should be made in writing to AdultCollegeMIS@lbbd.gov.uk.

Refunds relating to transfers

Learners will be able to transfer without any additional fees if this arrangement has been made by the Adult College. If it is by the request of the learner; they will be liable to pay any additional fees relating to the new course plus the standard charge of a £22.00 transfer fee.

Payment for a course cannot be transferred to another person i.e., if a learner is unable to attend the course the course fees cannot be transferred to another person at their request.

Refunds relating to learner medical condition

Refunds for leaving a course due to a learner’s medical condition will only be given on proof of a doctor’s certificate and at the discretion of the Service. The learner may receive a proportional refund of the fees paid in relation to the number of classes remaining. The refund will be dealt with from the date the doctor confirms the learner’s medical condition.

There will be a £22.00 administration charge for each refund. The learner must put their request in writing to AdultCollegeMIS@lbbd.gov.uk. Any request for a refund must be made within one month from the last date of attending the course. Every refund application is assessed fairly taking into consideration appropriate documentation submitted by the learner.

Third Party Refunds

Learners who have booked and paid for a course via a third party e.g., their employers, will have refunds processed by the third-party supplier. Please refer to the supplier’s terms & conditions for full details.

Refunds for rescheduled classes

The Adult College occasionally need to reschedule a class due to unforeseen circumstances. Arrangements would be made to suit the majority of the class and availability of suitable accommodation. On request, the learner would be entitled to a refund either as a credit on the system for another course or as a monetary value. Refunds will be made to the value of the session(s) missed in circumstances where a rearranged class is not convenient for them to attend. No additional administration fee will be deducted. The request must be made within 1 month of the rescheduled class. There will be no refunds for courses that are moved to online.

How refund payments are made

All refund requests should be made in writing to AdultCollegeMIS@lbbd.gov.uk.

If the learner has paid by debit or with credit card, the amount due will be refunded to the card.

If the learner has paid cash, the refund will be in the form of a cheque issued by the London Borough of Barking and Dagenham Council. The process of issuing a cheque can take up to 28 days.

The Adult College reserves the right of refusal to refund any learner who has a current debt with the Adult College and or the London Borough of Barking